General Order Information

• Please note: Orders CANNOT be changed, modified, or canceled after checkout!

• We will only accept one coupon code per order.

• If you use a discount code of 31% or more, the items that the code covers are FINAL SALE and cannot be returned back to us. 

• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at info@shopcocoplum.com for assistance!

Shipping

• Standard Shipping within the continental United States is $5.99. Shoes of ANY type are $8.00 to ship. Shipment to Hawaii and Alaska is $10.95. Shipping prices to Canada are based on the total weight of the order. All other countries will ship via UPS and will vary in rates.  We do however run free shipping on all items during specific times of the year.

• We do offer free shipping on orders that are over $50 within the continental United States.

• Standard shipping orders take 5-7 business days to be processed and packaged before they are shipped out of our warehouse.  

• All UPS orders placed by 12PM CST will ship out the next day. All orders placed after this time will ship out 2 days later. Our UPS contract does not include Saturday delivery. Next day air would be delivered the next business day. 2^nd day air would be delivered within 2 business days.

• UPS International Orders CANNOT be shipped to a PO Box. If you choose this option and do enter a PO Box, your order will be shipped via USPS Priority Mail International instead.

• Cocoplum Boutique is NOT responsible for:

• Delays with UPS shipping

• International Duties or Customs charges

• Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.

• Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

• Carrier Contact Numbers:

• USPS: 1-800-275-8777

• International USPS: 1-800-222-1811

• UPS: 1-800-742-5877

• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

• WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.  If you decide to cancel your order or change your shipping address, please write to us at info@shopcocoplum.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

• IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: 

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

Holiday Shipping Information

• In order to receive any holiday orders before Christmas, orders must be placed and shipped BEFORE these dates! You MUST place your order by NOON CST for UPS orders in order to go out that day!

• USPS International. Ranges between Dec 1 - 15. Please contact us for specific details for your continent/country.

• USPS APO/FPO/DPO: Ranges between Dec 4-18. Please contact us for specific details.

• Standard Shipping: December 18th

• UPS 3rd Day: December 19th

• UPS 2nd Day: December 20th

• UPS Next Day: December 21st

 

Return Policy:

• Return Address:

Cocoplum Boutique
ATTN: Returns

132 N Main Street, Ironton MO 63650

The following items are all FINAL sale and cannot be returned to our warehouse: 

• Holiday Items

• Swimsuits

• Accessories (including: Hats, Jewelry, Sunglasses, and Scarves)

• Leggings

• Super Deals, Doorbusters, Flash Sales, Clearance, and Items with Discounts of 31% or more

• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.  

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for ONLINE STORE CREDIT only within 10 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your store credit.

• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email info@shopcocoplum.com before placing your order with the word RETURN in the subject line.

• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

 

Exchanges

• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.

 

Defects or Problems With Your Order?

• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.